Privacy Policy

1. Introduction

Joker Care (“we,” “us,” “our”) is part of Joker Media. We provide WordPress maintenance and support services—including backups, security, performance optimization, and monthly reporting—to ensure our clients’ websites are safe, fast, and up-to-date.

This Privacy Policy describes how we collect, use, store, and protect your data when you access our website or use our services.

2. Information We Collect

• Personal Information (provided by you): Name, email, phone number, website URL, and how you heard about us.
• Technical Information (automatic): IP address, browser and device type, referring site, user-agent.
• Usage Information: How you navigate the site, pages visited, and time spent.

3. How We Use Your Information

• To respond to inquiries, process orders, and deliver services.
• To send essential updates like confirmations, safety alerts, and maintenance notices.
• To improve and customize our services and website.
• To meet legal obligations or defend legal claims.

4. Data Sharing & Disclosure

We do not sell or rent your data. We may share it only when necessary:

• Service Providers: e.g., email systems, analytics, backup servers.
• Legal Requirements: to comply with laws or protect rights.

5. Cookies & Tracking

We use cookies and tracking tools (e.g., Google Analytics) to understand site usage, improve performance, and personalize content. You can disable cookies via your browser, though it may affect site functionality.

6. Data Security & Retention

• We implement safeguards (secured servers, limited access) to protect your data.
• We retain your information as long as needed for service delivery or legal compliance, typically up to 2 years post-engagement.

7. Your Rights

You may request:

• Access to your data,
• Corrections or updates to inaccurate info,
• Deletion of your data (where legally permissible).

To exercise any rights, email us at website [at] jokermedia [dot] com.

8. Third-Party Links

Our site may contain links to third-party sites. We are not responsible for their privacy practices—please review each provider’s policy separately.

9. Changes to This Policy

We may update this policy occasionally. We’ll post changes here with a new “Effective Date.” Your continued use of our services constitutes acceptance of those changes.

10. Contact Us

If you have questions about this policy, please contact:

Email: website [at] jokermedia [dot] com.